"A fascinating story of the hype, achievements, and inevitable shortcomings of telehealth technology. . . . As Greene shows, science and technology alone will never be able to deliver a more just and equitable society."

Science

"This is one of Greene’s recurring themes: the greatest enthusiasm for novel medical technologies was often on the side of those who stood to gain financially from their widespread adoption. Doctors, among the supposed beneficiaries, were usually more gimlet-eyed, not only about the extra demands this new technology might place on them, but also about how it might interfere with the doctor–patient relationship."

Inside Story

"Greene's new book chronicles the evolution of telemedicine. He makes the case that at various stages along the way of that evolution, telemedicine was seen as a panacea that was going to expand access and diminish disparities in the delivery of health care, but those promises remain promises largely unfulfilled."

WYPR's Midday

"Early in the COVID-19 pandemic, physician Greene converted his clinic to telemedicine, with mixed results. He became curious about the medical history of communications technology such as the telephone, invented in 1876. The 1910 'telephonic stethoscope' was hailed for monitoring hearts, lungs and abdomens. Yet it was no use to the numerous patients who lacked a telephone even decades later. This vibrant, highly readable, but US-focused history describes how many other technologies tried 'to democratize access to healthcare.'"

Nature

"This volume offers a decades-long professional investigation of telemedicine, lately a victim of opportunistic post-COVID-19 lockdown days. Greene provides an enlightening, vivacious text written in an authoritative, fact-driven tone. The first chapter crushes the myth of electronic telemedicine as a twenty-first-century phenomenon, tracing its origins to the expansion of the telephone in the 1880s. Greene's overview of the procession of hype, gadgets, and prognostications about the death of the doctor-patient relationship that accompanied the introduction of Bell's invention establishes the historical pattern still followed by consumer (and sometimes military) remote technologies when retooled for medicine. From there, supported by coeval photographs that help rekindle the historical atmosphere, Greene guides readers through the birth of non-invasive—thus telemedical—diagnostic tools, the ever-present beeper, and closed-circuit television. The book next offers a definitive portrait of the endeavors of computer-based information and automation technologies in contemporary medicine, perhaps more familiar to today's readers. Greene concludes with insightful final reflections. Maybe groundbreaking innovations are always misunderstood in their own times, but the doomsday prophets' dystopian predictions dissipate as promises materialize and become familiar. The past in telemedicine naturally becomes the grotesque image of the present: this is the main lesson of Greene's text. Recommended."

Choice

"Greene crafts a brilliant history of modern American telehealth from case studies of the medical uses of telephones, televisions, and computers, the wireless heart monitor, the beeper, digitalization of health records and medical research, and automated health checkups. The book is an illuminating and accessible analysis of the ironies of modern medical technology that substantively contributes to, and blurs the boundaries of, methods and scholarship in the history of science, medicine, and technology."

Isis

"In seven chapters, the book recounts the twists and turns of how different media of care lined up to revolutionize medicine but failed or ended up shaping medical practice in more unexpected ways. . . .  Greene’s book invites a deeper and broader reflection on how we might begin to break out of this cyclical pattern. It encourages policy makers, health practitioners and technologists, but also social scientists, to consider their role in imagining and making the next ‘revolutionary’ technology. In doing so, we can challenge our own assumptions, biases and limitations concerning how we remember and forget the promises and failures associated with these technologies. Greene's work thus serves as a catalyst for self-reflection and offers valuable insights into charting a new path forward."

Metascience

"The Doctor Who Wasn’t There provides an important amplification of our view of technologies as limiting rather than liberating. . . .  anyone concerned with health care in the present—within and beyond academia—has much to ponder in light of this book."

Technology and Culture

“Jeremy A. Greene is the foremost medical griot of our time! In this extraordinary book, Greene combines his skills as an historian, medical practitioner, and gifted storyteller, probing the long arc of medical innovation with exquisite detail without losing sight of the urgent and overarching stakes that plague healthcare today. Wide-ranging and deeply researched, The Doctor Who Wasn’t There is a history of forgetfulness when it comes to the many tech fixes that have promised better care, more profit, and greater equity in medicine. From telephones to artificial intelligence, this book reveals how what was once considered subversive becomes mundane and taken for granted. But with Greene as our guide, we see that this process is not neutral or inevitable. Instead, this book reveals how the media of medical care are shaped by powerful and often competing interests, which we can and should question. The Doctor Who Wasn’t There is a powerful reminder that tech-driven dreams of democratizing healthcare will come to naught if we do not invest in the social and political foundations of democracy itself.”

Ruha Benjamin, Princeton University, author of "Race after Technology: Abolitionist Tools for the New Jim Code" and "Viral Justice: How We Grow the World We Want"

“Greene’s book brilliantly examines the promises and pitfalls of telemedicine for health access, equity, and the making of new digital divides. A masterful study of past, present, and future medicine, and of how communications technologies that have offered so much for equalizing health—radio, television, and computerization—have also run into logistical challenges, economic constraints, ethical worries, failures of political will, and convenient forgetting on the road to promised health equity. A superb analysis, Greene’s book will be widely read. It is packed with trenchant insights on new communications technologies, the promise and reality of how they shape healthcare, and the challenge of marrying such innovations to the promise of health equity.”

Keith Wailoo, Princeton University, author of "Pushing Cool: Big Tobacco, Racial Marketing, and the Untold Story of the Menthol Cigarette"

“Beautifully written and deeply researched, this nuanced exploration of the promises and disappointments attached to once-new electronic media in medicine ranging from the telephone to the computer is also a rich framework for critical reflection on the present and future. A timely tour de force.”

John Harley Warner, Avalon Professor of the History of Medicine, Yale University

“With medical media, like media in general, it is sometimes hard to tell poison from cure. Greene’s pathbreaking tale of technological innovation embedded within wicked moral and political problems shows how dreams and schemes of treatment at a distance have driven media history. The book’s sparkling case studies explode conventional wisdom about the telephone, radio, television, and computer. Doctors and their media of care can now take their rightful place as chief players in the cultural history of communication.”

John Durham Peters, Yale University, author of "The Marvelous Clouds: Toward a Philosophy of Elemental Media"